View Our Website View All Jobs

Assistant Manager - Training

About the Job

Chumbak has over 18 stores across India and growing rapidly. This role will involve managing the training function for pan-India including training, quality and audit for stores as well as online. The ideal person will be highly energetic and passionate, with an inclination to work in ambiguous start-up environment to take customer experience @ Chumbak to the next level.


Role & Responsibilities

  • Identify training needs through performance analysis, career paths, annual performance appraisals and consultation with line managers for Retail and Customer service 
  • Draw an overall or individualized refresher training plan for retail and Customer Service  
  • Deploy a wide variety of training methods
  • Conduct induction, classroom and on job training 
  • Create content for training programs and new product guidelines 
  • Manage the Online knowledge portal
  • Conduct internal audits for Retail and Customer service 
  • Responsible for Mystery Audit 


Desired Experience and Skills

Education: Post-Graduate/MBA - HR
Years of Experience: 4+ years of total experience, 2+ years in Training is must

Should have:

  • Proven work experience in training and quality role 
  • Track record in designing and executing successful training programs
  • Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)
  • Excellent communication and leadership skills
  • Ability to plan, multi-task and manage time effectively
  • Strong report writing and record keeping ability
  • Good computer and database skills
  • Knowledge of MS Office
  • Content Development Skills
  • Result Orientation
  • Hands on experience in using technology in training
Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file